Browse F.A.Q. Topics
Is it possible to get official printing on the backs?Yes, this is possible. Just mention this when selecting your size. ( NAME + NUMBER)
Can I pay in EURO (€) or GBP (£)?Yes, that is possible. Once you choose to pay by Paypal/Creditcard, the price will convert automatically to your currency.
WHAT ARE YOUR CUSTOMER SERVICE HOURS?YourSoccerJersey.com is available 24/7 ! Just send us an email or contact our instagram profile and we will get back to you asap.
CAN I RETURN A CUSTOMIZED JERSEY?We do not allow you to return or exchange personalized jerseys. Once a jersey is customized it is no longer in its original condition.
CAN I RETURN A CLEARANCE ITEM?Unfortunately we do not return or exchange any clearance items unless it is defective within 30 days of the order.
WHAT IS THE STATUS OF MY ORDER?Your order status is available online when you login to your account. Select “My Account” in the top menu on any page of the site and use the same account information provided when you placed the order. The order status will be posted there. Some terms you will see are: Shipped You order has been fulfilled and has shipped to you. Order tracking information will be emailed on the day of shipment. In Shipping Our shipping department has received the order and is preparing the order for shipment. It will usually go out within 5-10 business days of being in this status. Partially Shipped The order contained more than one item and a portion of the order has shipped to the customer and the remaining items are pending information from the manufacturer. It’s possible the manufacturer items have shipped and we have not received tracking for it yet. We will get tracking information to you as soon as possible. In Shipping CU There is an issue with the order that requires information from the customer that was not provided at the time the order was placed. This could be address verification, order inventory status has changed and a substitute item is recommended or other product verification questions.
I SEE AN ITEM IS OUT OF STOCK. WILL YOU BE RECEIVING MORE?Possibly. Manufacturers tend to change out colors of footwear, apparel and equipment many times a year. This causes some colors to go out of stock quickly and not be able to re-stock them. However, the same style will soon be re-stocked in the latest style and color. We recommend searching for the same style name and the filter using the “Narrow By” filter at the top of the page to show just your size. This will give you a selection of styles available for purchase.
HOW DO I KNOW IF AN ITEM IS IN STOCK?All items available to “Add To Cart” are in stock through the YourSoccerJersey.com warehouse or as a “Direct From Manufacturer” shipment from the manufacturer. There are no “Backorder” items available to add to cart on YourSoccerJersey.com. When you visit the product page, after selecting a size and color the page will automatically refresh and state either “currently in stock” or “currently unavailable”. There is also a search filter on Category pages called the “Narrow By” bar. Use the filter to limit the products on the page to a specific gender, brand or size. Items that are visible on the page have inventory available for purchase matching your filter criteria.
DO YOU MATCH STORE PRICES IF AN ITEM GOES ON SALE AFTER I BOUGHT IT?We do not currently offer price matching on price changes on YourSoccerJersey.com or competitor websites. However, YourSoccerJersey.com does offer sale pricing and will notify customers of special sales by email. Please sign up for our email newsletter to get updates on promotions.
DO WE (GIFT)WRAP ITEMS?Currently YourSoccerJersey.com does not offer gift wrapping service. Licensed jerseys are shipped in a protected Gift Box at no additional cost. Please note that all packages will not have billing amounts or pricing information in the box. If you are sending an item to someone else as a gift that person will not know how much money was spent on the item.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?The estimated time in shipping begins once the order status has changed to “Shipped”. YourSoccerJersey.com makes every effort to ship the same day the order is placed but it is not guaranteed. The day the order ships is not considered the 1st shipping day. Orders may take 5-10 business days before being shipped. Delivery Date Examples: 10-39 days Holidays and Adverse Weather Conditions may affect the Delivery Schedule. Ground shipping typically does not take longer than 39 business days anywhere in the World.